Access to health care is a fundamental right. As an essential service, we acknowledge that we have a duty of care to both our patients and our staff. Our clinics do not have a ‘red stream’ or a location where symptomatic patients can be safely seen. As a result we will not see patients who have respiratory symptoms or who have recent contact with a case of COVID-19.

The key principles of our clinic’s approach are to:

  1. Prevent high-risk patients (those who are symptomatic or who have been deemed current contacts) entering the clinic building.
  2. Minimise the amount of time patients spend in the clinic, as well as the overall number of patients in the clinic.
  3. Use appropriate PPE, ventilation and cleaning methods.
  4. Ensure all of our patients and staff wear masks.

All of our staff have been fully vaccinated for COVID-19.


While we encourage all of our patients to be vaccinated against COVID-19, we acknowledge that not everyone will want to do so. Our clinicians have various levels of comfort about seeing unvaccinated patients. There are many factors involved with this decision, including the health status of the clinician and their family. It is important to us that we have a process that respects the needs of both our patients and staff.


The following process will be followed when booking patients with regard to vaccination status.

  1. Your initial appointment will either be booked via telehealth (video or phone call) or you will be asked whether you are comfortable disclosing your vaccination status at the time of booking.
    1. If you are fully vaccinated, you may be offered the option of either a face-to-face or telehealth appointment.
      • You may be asked to supply or bring your Vaccine Pass.
    2. If you are unvaccinated, or do not wish to disclose your vaccination status, you will be offered your initial appointment via telehealth to discuss your needs.
  2. The purpose of the telehealth consultation is to establish your individual needs and to plan further treatment or assessment. Having an initial appointment via telehealth does not preclude any patient from having a subsequent face-to-face appointment.
  3. If you are unvaccinated, or do not want to disclose your vaccination status to your clinician, the following steps may be taken:
    1. Your problem may be adequately assessed and treated via telehealth with no need for a face-to-face consultation.
    2. An arrangement may be made for you to come to the clinic for a subsequent face-to-face assessment.
      • These appointments are often arranged at the end of the day, or a similar quiet time, to minimise contact with other patients and staff.
      • You will be asked to wait in your car until called and to wear a mask at all times while in the clinic.
      • Your clinician will also wear PPE which may include an N95/P2/KN95 mask and eye protection.
      • In some situations, you may be asked to provide a negative COVID-19 test from within 72 hours of your appointment.
    3. You may be referred to another clinician within our clinic for a face-to-face assessment.
    4. You may wish to be assessed elsewhere. In this situation we will clearly document this and send a letter to your GP (General Practitioner).


Unvaccinated patients will not be able to use communal areas, including our gym space. Under the COVID-19 Protection Framework’s red and orange settings, unvaccinated people are not permitted to attend a gym. Gyms that do not use the My Vaccine Pass system to verify users’ vaccination status are not able to open.